Frequently Asked Questions
1. What types of medical supplies do you offer?
We offer a wide range of medical supplies including wound care products, first aid kits, incontinence supplies, hygiene items, thermometers, blood pressure monitors, diabetes supplies, and general wellness products.
2. Do I need a prescription to purchase from your site?
Marked items will need a prescription in some states for us
to fill the order. You can upload your prescription to the link below.
3. How long does shipping take?
We make every effort for early bird orders received by
12:00PM EST to ship same day. Otherwise, orders are processed within 1–2
business days. Standard transit usually takes 3–5 business days, depending on
your location. Expedited shipping options are also available at checkout.
4. Do you offer discreet packaging?
Yes, all orders are shipped in plain, unmarked packaging to
ensure your privacy.
5. Can I return or exchange items?
Yes. Unopened, unused products can be returned within 30
days of purchase. Please visit our Returns & Exchanges page for full details.
6. Is your website secure for online purchases?
Absolutely. HomeWellSupplies.com uses industry-standard encryption and security protocols
to protect your personal and payment information
7. Do you ship internationally?
Currently, we only ship within the United States. We hope to expand internationally soon.
8. How can I track my order?
Once your order ships, you’ll receive a tracking number via email. You can also log
into your account to view your order status at any time.
9. What payment methods do you accept?
We accept major credit and debit cards, PayPal for a fast and secure checkout
experience.
10. Can I speak to someone if I have questions?
Of course! Our customer support team is available via email to help you with
product questions, order assistance, and more. Visit our Contact Us
page for details. If you need to speak to someone please provide your phone
number on the email and we will be happy to reach out to you.