Shipping & Returns Policies

At Homewell supplies we strive to provide you with a seamless shopping experience, from the moment you place your order to the time it arrives at your doorstep. Please read our shipping and returns policies carefully before making a purchase.

📦 Shipping Policy

Order Processing Time

  • All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • You will receive another notification when your order has shipped.

Shipping Rates & Delivery Estimates

  • Shipping charges for your order will be calculated and displayed at checkout.

  • Estimated delivery times:

    • Domestic Shipping: 3–7 business days

    • International Shipping: 7–14 business days

Please note: Delivery times may vary depending on your location and external shipping carrier delays.

Shipping Confirmation & Tracking

  • Once your order is shipped, you will receive a confirmation email with a tracking number.

  • Tracking information may take up to 24 hours to become available.

Shipping Restrictions

  • We do not ship to P.O. boxes or military APO/FPO addresses.

  • Some items may be subject to shipping restrictions based on your location.

🔄 Return & Exchange Policy

Return Eligibility

  • We accept returns within 30 days of delivery.

  • To be eligible for a return:

    • Item must be unused, in original condition, and in the original packaging.

    • Proof of purchase is required (order confirmation or receipt).

Non-Returnable Items

  • Personalized or custom-made products

  • Gift cards

  • Sale or clearance items (unless damaged or defective)

How to Initiate a Return

  1. Contact our support team at [support@yourstore.com] with your order number and reason for return.

  2. We’ll provide you with instructions and a return shipping address.

  3. Once the return is received and inspected, we’ll notify you regarding the status of your refund.

Customers are responsible for return shipping costs unless the item was damaged or incorrect.

Refunds

  • Approved returns will be refunded to your original payment method within 5–10 business days.

  • Please note that your bank or credit card company may take additional time to process the refund.

Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange an item, please contact us.